COVID-19 Customer Statement

Our Promise

We build homes that enrich lives and realize dreams, one customer at a time, one home at a time. We achieve this with innovation, integrity, pride and passion.

Customer Delight

  • Make the building process easy, exciting and enjoyable.

  • Treat each homebuyer as if they are our only customer – for without them we would not exist.

  • Demonstrate commitment, dedication and respect while providing personalized, professional service.

  • Exceed expectations, build dreams, delight our customers and welcome them as part of our family for life.

Customer Delight

Innovative Environments

  • Value land as a limited resource and accept responsibility for sculpting it into neighborhoods that meet our customers’ changing needs.

  • Respect the natural features and heritage of the land.

  • Blend diverse architectural designs with people-friendly environments.

  • Create an inherent sense of community.

  • Use certified energy-efficient designs and environmentally sound practices.

Innovative Environments

Unparalleled Quality

  • Craft unparalleled lasting value one home at a time.

  • Empower colleagues and partners to find satisfaction by excelling in their crafts.

  • Improve consistency and operating efficiency through continuous quality systems development.

Unparalleled Quality

Lasting Relationships

  • Put ethics before profits.

  • View customers, partners and colleagues as part of our family.

  • Develop a dynamic team environment that focuses on pride in accomplishments.

  • Respect and support each other and encourage sharing and participation.

  • Value individual talents and contributions to team goals.

  • Establish camaraderie and strengthen our sense of family.

Lasting Relationships

Best Practices

  • Innovate with purpose.

  • Contribute to our industry and serve as a model of excellence.

  • Introduce improved systems, services, products and technology.

  • Remember our past, plan our present and forge our future.

  • Create value and focus on profitable growth for shareholders and employees.

Best Practices

Community Commitment

  • Provide leadership, support, direction and resources to help our communities thrive.

  • Strengthen communities through philanthropic activities and volunteer efforts.

  • Understand that what we do today impacts tomorrow’s communities and our environment.

  • Be builder and employer of choice.

Community Commitment