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Warranty Service

If you wish to initiate non-emergency warranty service between the 30-day and 11-month visits, fill out a Service Request Form or call the Warranty Help Desk at 1-608-226-3001 (Madison-area) or 1-262-250-0882 (Milwaukee-area). These requests will be handled according to the same procedures that apply to the 30-day and 11-month lists.


Emergency, as defined by the Warranty, includes the following:

  • Total loss of heat when the outside temperature is below 45 degrees.
  • Total loss of air conditioning when the outside temperature is above 85 degrees.
  • Total loss of electricity. (Check with your utility company prior to reporting this circumstance to Veridian Homes or an electrician.)
  • Plumbing leak that requires disconnecting the entire water supply.
  • Total loss of water. (Check with your water department for a general outage in the area.)
  • Water heater is nonfunctional.
  • Gas leak. (Contact your utility company or HVAC contractor if leak is at the furnace or water heater supply lines.)

For Madison-area emergency requests during normal business hours (Monday-Friday, 8am to 5pm), please call the Warranty Help Desk at 1-608-226-3001. For Madison-area emergency requests outside of normal business hours, please call our Emergency Call Center at 1-608-226-3001 and press '2'.

For Milwaukee-area emergency requests during normal business hours (Monday-Friday, 8am to 5pm), please call the Warranty Help Desk at 1-262-250-0882. For Milwaukee-area emergency requests outside of normal business hours, please call our Emergency Call Center at 1-262-250-0882 and press '2'.

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